App / Casino
2299bat is committed to being clear about what account data we collect, why we use it, and the choices available to you. Access to our platform and how this policy applies depends on your local law and eligible regions.
This policy sets out how we collect and process information when you use our platform. When you open an account, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Rocket, or another supported option. We also collect data generated by your activity: login times, session history, game interactions, and wallet transactions tied to your account. We use this data to operate your account, process deposits and withdrawals through your chosen payment rail, and respond to support requests you raise. We do not sell your personal data to third parties. We may share limited data with payment processors like bKash or Rocket to complete a transaction you initiate, and with service providers who help us run the platform under confidentiality agreements. Data is retained for as long as your account remains active and for a period afterward as required by applicable law. Where local law in Bangladesh or your eligible region requires us to handle certain data in a specific way, those legal obligations take priority. If you have questions about a specific data type, reach out through our published support routes and we will clarify what applies to your account.
Understanding the boundaries of this policy helps you know exactly what protections apply to your account and where other terms govern instead.
This policy covers data collected when you register, log in, or update your account details. It applies to the information you enter in our account forms and the session data our platform records each time you sign in from your mobile device or browser.
Payment data connected to bKash and Rocket transfers through your account wallet falls within this policy. We process only the transaction reference and amount needed to complete your deposit or withdrawal — full payment credentials stay with your chosen payment provider.
Game session data generated while you play slots, live tables, or other titles in our lobby is covered here. This includes session duration and game category interactions. Individual game mechanics and RTP data are governed by the game provider, not this policy.
Links to external sites, payment provider portals, or third-party game studios are outside this policy's scope. Once you leave our platform — including when you authenticate a bKash or Rocket payment on the provider's own interface — their privacy terms apply, not ours.
You have practical choices about the data tied to your account. You can request a summary of the personal information we hold by contacting our support team through the published routes listed on this page. If any detail in your account record is incorrect — your name, contact number, or registered email — you can update it directly from the account settings page after you log in, or ask support to correct it on your behalf. If you want to understand why a specific piece of data was collected or how long we keep it, raise that question with support and we will respond with the detail specific to your account type. You also have the right to request account closure, which initiates a data-retention review under applicable law. We aim to handle these requests through the same support channels we use for account and payment queries — no separate process is needed. Availability of specific rights depends on your local law and eligible region.
Contact support to request a summary of the personal data we hold on your account. We will confirm what categories of data are stored and the basis on which we keep them.
Log in and go to your account settings to update contact details directly. For changes that require identity verification, support can guide you through the steps shown in your account.
Use any of our published support routes to ask a specific question about how your data is used. Mention your account reference so we can give you a precise answer rather than a general one.
If you want to close your account and begin the data-retention review process, contact support with your account details. Any pending wallet balance through bKash or Rocket should be withdrawn before you submit the request.
If you need to raise a privacy question or request access to your account data, use the support routes published on our platform. We respond through the same channels used for account and payment support.
Open the chat widget from any page on our platform while logged in. Describe your privacy question and include your account reference so the team can pull up your record quickly.
Send your privacy request to the support email address listed in the Contact section of our platform. Include your registered email and the specific data question or correction you need.
The Help Centre accessible from your logged-in account contains published guidance on data requests and account changes. Start there to find the correct form or contact route for your query type.
We apply security measures to the data stored in your account and to data in transit when you interact with our platform from your mobile device or browser.
We use cookies to keep your session active and to remember your account preferences between visits. You can manage cookie settings in your browser, but disabling certain cookies may affect how the account login and lobby navigation work on your device.
Your account is protected by the login credentials you set at registration. We do not store your bKash or Rocket PIN or any full payment credential — only the transaction reference needed to match a deposit or withdrawal to your wallet record.
We keep your account data for as long as your account is active. After closure, we retain only the data required by applicable law in Bangladesh or your eligible region. You can ask support for specifics about how long a particular data type is kept.
If we make a material change to this policy, we will notify you through your registered contact details or via a notice on the platform before the change takes effect. Continued use of your account after that date means you have read the updated terms.
Answers to the questions we hear most often about how your account data is handled and what choices you have.
We collect the registration details you enter — name, contact number, and email — along with session data and wallet transaction records linked to your account. Payment credentials for bKash or Rocket are handled by the payment provider, not stored on our side.
We share data only with payment processors like bKash and Rocket to complete transactions you initiate, and with service providers who operate under confidentiality agreements with us. We do not sell your personal data to advertisers or unrelated third parties.
Log in and go to account settings to update most details yourself. For changes that require identity verification, contact support through the live chat or email route published on the platform and they will walk you through the steps shown in your account.
Yes. Contact support through any published route, include your account reference, and ask for a data summary. We will confirm the categories of data we hold and the basis on which we keep them. Access to specific details depends on applicable local law.
After closure we retain only the data required by law in Bangladesh or your eligible region. The retention period depends on local legal obligations. Contact support before closing your account if you want clarity on which data types are kept and for how long.
Start with our support team via live chat or the published email address — most questions are resolved there. If your concern remains unresolved, you may also have the right to escalate to a relevant authority depending on your local law and eligible region.