These Terms & Conditions set out the rules that apply when you create an account with 2299bat, make transactions through bKash or Rocket, and access the lobby. Read them carefully before you proceed — your continued use of the site means you accept what is written here. Access and eligibility depend on your local law and the eligible regions covered at the time you register.
Account access rules
Wallet & transaction terms
bKash and Rocket conditions
Account suspension terms
POLICY POSITION
Our Policy Stance and Your Obligations
When you open an account with us, you confirm that you have read, understood and agreed to these Terms & Conditions in full. We reserve the right to update the terms at any time. When we do, we will post the revised version on this page, and continued use of your account after that point means acceptance of the updated terms. Your account is personal. You may not share login credentials, allow another person to operate your account or create duplicate accounts. Any activity carried out under your credentials is your responsibility. Transactions made through bKash or Rocket are subject to the same terms as all other wallet activity on the platform. We do not control processing times on the payment provider's side, and we do not guarantee outcomes tied to third-party network conditions. Where a transaction is flagged for review, access to the related funds may be paused while the check is in progress. You are responsible for ensuring that your use of this platform is permitted under the laws of your location. Availability depends on local law and eligible regions. We make no representation that the service is lawful in every jurisdiction, and it is your obligation to check before you proceed.
bKash
Transactions via bKash fall under our wallet policy. Limits, review holds and refund eligibility are stated in the transaction section of your account area.
Rocket
Rocket deposits and withdrawals are processed under the same wallet rules. Check your account history for transaction status after any Rocket transfer.
Account Wallet
Your account wallet reflects confirmed transactions only. Pending amounts are shown separately and are not available for play until the review is complete.
SCOPE BOUNDARIES
What These Terms Cover and What They Do Not
These Terms & Conditions apply to your registered account and everything you do through it on the 2299bat platform. They do not extend to third-party services you access via links on this site, nor to payment networks like bKash or Rocket, which operate under their own separate agreements. Understanding the scope helps you know where to direct a question.
Account Access
The rules around login, session management, credential security and account suspension all fall within this policy. If your account is restricted, these terms define the process we follow and what you can do in response.
Wallet Transactions
Deposits and withdrawals made through your account wallet — including those initiated via bKash or Rocket — are covered here. The limits and review conditions described in your account area are part of this policy.
Site Content
The games, promotional notices and lobby content we publish on this platform are governed by these terms. Content accuracy, availability windows and changes to the game catalogue are our responsibility to manage.
Third-Party Services
Payment processors, game studios and any external site linked from our pages operate under their own terms. We are not liable for the conduct, availability or policies of those third parties, and this document does not bind them.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not one-sided. You have concrete actions available to you at any point during your account relationship with us. You can request a full review of your transaction history directly from the account area — every completed deposit and withdrawal is logged there in chronological order. If any personal detail on your account is incorrect, you can update it through the account settings page; for details that require identity verification, follow the steps shown on that screen. If you believe a term has been applied to your account incorrectly, you can raise the matter through the support route listed in the contact section below. We will review the case and respond through the channel you used to contact us. You also have the right to close your account at any time by submitting a closure request via the support contact path. Closure does not waive any outstanding obligations on either side that existed before the request was made. All rights listed here are subject to your eligibility under applicable local law.
Review Your Records
Open the transaction history section of your account to see every confirmed deposit and withdrawal. The log is yours to access at any time.
Correct Account Details
Account settings let you update most contact information directly. Fields tied to identity verification will prompt you through a confirmation step before changes are saved.
Raise a Policy Question
If a term has been applied in a way you do not agree with, contact our support team and reference the specific clause. We will review and respond through the same channel.
Request Account Closure
Submit a closure request through the published support contact path. We will confirm receipt and process the request in line with the steps set out in these terms.
POLICY CONTACT PATHS
How to Reach Us About These Terms
For any question about how these Terms & Conditions apply to your account, use the contact routes published on this site. We do not promise a fixed response window, but we will reply through the same channel you used. Always include your registered account detail so we can locate your record quickly.
Live Chat
The live chat option on this site is the quickest route for account-related term queries. Open the chat window and describe which section of the terms your question relates to.
Email Support
For written policy queries or formal requests — such as account closure or a transaction dispute — use the email address published in the contact section of this site. Attach any relevant account reference.
Account Help Page
The help section within your signed-in account area covers common terms questions with reference to the relevant policy clause. Check there first before opening a support ticket.
HOW WE HANDLE THIS
Data, Security and Policy Transparency
We apply these Terms & Conditions consistently across all registered accounts. Here is how we handle the areas that affect your account most directly — data retention, cookie use, account security and the process for requesting changes.
Data Retention
We retain your account records, transaction logs and correspondence for the period required under applicable policy and operational need. You can request details about what we hold by contacting us through the published support route.
Cookies and Site Tracking
We use cookies to maintain your session and to understand how the lobby is used. The cookie notice on this site explains what is active. You can adjust browser settings to limit non-essential cookies at any time.
Account Security
Your account credentials are your responsibility. We will never ask for your password through chat or email. If you suspect unauthorized access, contact us immediately through the live chat or email route published on this site.
Requesting Policy Changes
If you want to request a correction to data we hold, or query how a clause applies to your account, send a written request via the email contact on this site. We will confirm receipt and follow the process set out in these terms.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how the Terms & Conditions work in practice. If your question is not covered here, use the support contact routes listed above.
Do these terms apply to bKash and Rocket transactions?
Yes. Any deposit or withdrawal made through your account wallet — including those processed via bKash or Rocket — falls under these terms. The payment network itself operates under its own separate agreement, but the transaction as recorded in your account is governed here.
What happens if the Terms & Conditions are updated?
We post the revised terms on this page. Continuing to use your account after the update is posted means you accept the new version. We recommend checking this page periodically, especially before making a significant transaction.
Can I use someone else's account or share mine?
No. Each account is for the individual who registered it. Sharing credentials or allowing another person to operate your account is a breach of these terms and may result in the account being suspended while we investigate the activity.
How do I close my account under these terms?
Submit a closure request through the email or live chat support route published on this site. We will confirm receipt and process the closure in line with the steps set out here. Any outstanding wallet balance at the time of closure is handled according to the transaction rules in your account area.
Is this platform available in my region?
Availability depends on your local law and the eligible regions covered at the time you register. We do not confirm lawfulness for every jurisdiction. It is your obligation to check whether using this platform is permitted under the laws that apply to your location before you proceed.
Where can I see my full transaction history?
Open the transaction history section inside your signed-in account area. Every confirmed deposit and withdrawal is logged there in order. If a transaction is missing or shows an unexpected status, contact support and reference the date and payment method — for example, bKash or Rocket.
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